Experienced Service Advisor

Lithia & Driveway • Seaside, CA

4d • Onsite

About The Position

BMW of Monterey is seeking an experienced, customer-focused Service Advisor to join our high-performing service team. If you thrive in a fast-paced automotive environment, enjoy building lasting client relationships, and are passionate about delivering premium customer experiences, we’d love to meet you.

Requirements

• Previous experience as an Automotive Service Advisor required
• Strong communication and customer service skills
• Ability to multitask in a busy service environment
• Proficiency with dealership management systems and repair order processes
• Professional appearance and positive attitude
• Valid driver’s license with clean driving record
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• BMW or luxury brand experience preferred

Responsibilities

• Greet customers promptly and professionally
• Listen carefully to customer concerns and accurately document vehicle needs
• Recommend maintenance and repair services based on manufacturer guidelines
• Communicate repair timelines, estimates, and updates clearly
• Coordinate with technicians to ensure efficient workflow
• Deliver exceptional customer service from check-in through vehicle delivery
• Maintain accurate records and follow dealership processes
• Help drive customer retention and CSI performance

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED