Service Advisor

QUALITY EQUIPMENT•Burlington, NC

5d•Onsite

About The Position

Quality Equipment, a John Deere dealer serving agricultural, commercial, and residential customers across North Carolina, South Carolina, and Virginia, is seeking a Service Advisor for its Burlington branch. The Service Advisor fields inquiries for the Service Department, coordinates work orders through completion and invoicing, and supports customers, technicians, and parts operations. The role also helps maintain equipment and the service area, supports loading and unloading when needed, and represents the dealership in a way that promotes customer loyalty and goodwill. The position requires basic accounting knowledge, computer and office skills, communication abilities, and familiarity with mechanical or technical terms. A high school diploma or equivalent experience is required. Physical demands include working in high noise levels, lifting up to 50 pounds, extended periods of standing or sitting, daily driving, possible exposure to exhaust and dust fumes, and handling tools and parts. Compensation consists of competitive base wages and a structured bonus program. The company also offers benefits, paid training, and opportunities for professional and personal development.

Requirements

Basic knowledge of accounting practices.
Ability to use standard desktop applications such as Microsoft Office and internet functions.
Knowledge of office procedures.
High school diploma or equivalent experience.
Ability to operate a forklift.
Good understanding of local conditions and knowledge of machinery sale and resale values.
Self-starter with good communication and interpersonal skills.
Good computer skills.
Positive attitude.
Ability to lift up to 50 pounds.
Ability to stand and sit for long durations.
Daily driving, including short and long distances.
Ability to work with a PC, manuals, and close detailed work.
Ability to grasp and manipulate tools and parts.

Nice To Haves

General understanding of mechanical or technical terms.
Agricultural background.

Responsibilities

Field internal and external customer inquiries for the Service Department.
Open work orders and maintain control of them until they are closed and invoiced.
Update customer profiles using equipment, hours, and other information from customer work orders.
Maintain service accessories and supplies and prepare replacement orders when necessary.
Prepare warranty and/or product improvement submissions for the Central Warranty Administrator.
Assist customers with loading and unloading mowers or equipment when necessary.
Perform other functions or duties as directed by management in line with dealership objectives.
Close and process repair orders for payment when needed.
Assist technicians and provide parts service, including parts lookup, pulling parts from stock, and processing MD orders where applicable.
Assist at the parts counter when necessary.
Assist with loading and unloading trucks when necessary, where applicable.
Help stage equipment moving into or out of the Service Department and maintain the lot for customer pickup and delivery by branch drivers.
Act as a dealership ambassador, protect its positive image, and promote customer loyalty and goodwill.