Service Advisor

Bayway Auto Group•Winnie, TX

7d•$50,000 - $100,000•Onsite

About The Position

Wisch Auto Group is seeking a hardworking, motivated Service Advisor with a high level of integrity to support its commitment to customer satisfaction. The role advises customers on vehicle maintenance and repairs, coordinates service work, and keeps customers informed throughout the repair process. The position is full-time and performed in person in Winnie, Texas. It reports to the Service Director. The Service Advisor communicates with customers about vehicle concerns, inspection results, recommended repairs, estimates, charges, payment, and repair timelines. The role also schedules appointments, monitors repair progress, obtains authorization for additional work, reviews and closes repair orders, and helps maintain customer satisfaction. Other duties may be assigned.

Requirements

Basic computer skills.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Meet dealership employment requirements, including a background check and drug screening.
Valid driver's license and ability to be insured based on driving record.
At least 18 years of age.
Punctual and reliable.
Ability to sit, stand, and/or walk for extended periods.

Nice To Haves

CDK experience preferred.

Responsibilities

Advise customers about routine maintenance and vehicle service needs.
Help identify mechanical problems by questioning customers, visually inspecting vehicles, or conducting road tests.
Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for needed repairs.
Prepare repair orders with time, cost, and labor estimates, including a brief description of the customer's concern for the technician.
Explain work performed and repair order charges to customers.
Handle customer complaints and telephone inquiries about appointments and work in process.
Schedule service appointments and greet customers in a timely, friendly manner while obtaining vehicle information.
Review service history, inspect vehicles, and recommend additional needed service.
Advise customers on vehicle care and maintenance according to manufacturers' specifications.
Provide complete and accurate written estimates for labor and parts.
Establish promised completion times, consulting the dispatcher when necessary.
Establish customers' payment methods and obtain credit approval when necessary.
Check repair progress throughout the day; notify customers of estimate or timing changes, explain requirements, and obtain authorization before additional repairs.
Review repair orders to ensure work is completed and additional work and authorization are documented; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are properly marked and stored.
Maintain high customer satisfaction standards and a professional appearance.
Inspect vehicles for body work needs, inform customers, and provide estimates for body work.
Keep the work area clean.
Perform other duties as assigned.