Service Advisor - Carson Honda

Sonic Automotive•Carson, CA

22h

About The Position

As a Service Advisor, you will be a key member of the service team, providing outstanding customer service and helping ensure the smooth operation of the service department. You will act as the liaison between customers and technicians so customer vehicles are diagnosed, serviced, and repaired in a timely manner. The role includes explaining recommended services and repairs, communicating costs and timelines, coordinating work, maintaining service records, processing payments, and following up with customers. Average annual salary may range from $70,000 to $120,000, based on performance.

Requirements

At least 2 years of experience as a Service Advisor in a dealership setting.
General knowledge of vehicle mechanical operations.
Ability to read and comprehend instructions and information.
Authorization to work in the USA.
Valid driver's license and good driving record.
Ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver's license verification.

Nice To Haves

Dealership advisor and sales experience.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document vehicle issues.
Explain recommended services and repairs in detail.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with service technicians to ensure timely completion of repairs.
Update customers on vehicle status throughout the service process.
Provide accurate repair timelines and notify customers of delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices, including a breakdown of services performed.
Process payments and handle billing inquiries.
Follow up after service to ensure customer satisfaction and address concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.