Service Advisor

Ken Garff • Ankeny, IA

5d

About The Position

Dewey Ford, a Ken Garff Automotive Dealership, is hiring a Service Advisor who aligns with the company’s core values of respect, integrity, growth, humility, and teamwork. The role focuses on welcoming customers, understanding their service needs, communicating updates and estimates, coordinating repair information, and providing excellent customer service throughout the service experience. The ideal candidate is friendly, cooperative, approachable, patient, analytical, and accurate, and enjoys fast-paced work.

Requirements

• Friendly and cooperative demeanor, with the ability to connect and build relationships with others.
• Unselfish and approachable, with a preference for exciting, fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.
• Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Review completed work and recommendations with customers and collect payments.
• Use the Dealer Management System (DMS) and other essential software to look up service histories, schedule appointments, enter repair order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401k with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), Wellness Plan, mental health support, and Diabetes Management Program.
• Parental Leave Stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed