Service Advisor

Turnersville Kia • Washington Township, NJ

6d

About The Position

Turnersville Kia is seeking a skilled, customer-oriented Service Advisor to help customers with vehicle maintenance and repair needs. The Service Advisor assesses customer concerns, advises on recommended services, coordinates with technicians, and keeps customers informed throughout the service process. The role also involves scheduling appointments, preparing service orders and cost estimates, and reviewing completed work with customers. Employment is contingent upon completion of a background check and a negative pre-employment drug screen. Turnersville Kia is an equal opportunity employer committed to an inclusive and diverse workplace.

Requirements

• Previous experience as a Service Advisor or in a similar automotive-industry customer service role.
• Strong understanding of automotive maintenance and repair processes.
• Excellent communication and interpersonal skills.
• Ability to explain technical information clearly and concisely to customers.
• Proficiency with dealership management software and basic computer applications.
• Previous experience with CDK is required.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Customer-focused attitude and commitment to providing high-quality service.
• Valid driver's license and clean driving record.
• High school diploma or equivalent required.

Nice To Haves

• Additional technical training.

Responsibilities

• Greet customers and assess their vehicle service needs, providing advice and recommendations.
• Listen to customer concerns and accurately document vehicle issues for service technicians.
• Prepare service orders and cost estimates, explaining recommended services and associated costs.
• Coordinate with service technicians to support timely and accurate repairs and maintenance.
• Keep customers informed about the status of their vehicles throughout the service process.
• Manage customer appointments and scheduling to minimize wait times.
• Review completed work with customers, explain repairs and services performed, and ensure customer satisfaction.
• Handle customer inquiries, concerns, and complaints professionally and courteously.
• Maintain current knowledge of Kia vehicles, service procedures, and warranty policies.

Benefits

• Competitive wage structure.
• Comprehensive benefits package, including health insurance and retirement plans.
• Ongoing training and opportunities for professional development.
• Supportive and positive work environment.
• Opportunities for career growth and advancement within the dealership.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED