Service Advisor | Base + Commission-Jim Click Hyundai Auto Mall
About The Position
Jim Click Hyundai Auto Mall is hiring a Main Shop Service Advisor for its high-volume service department in Tucson, Arizona. The role connects customers with technicians and helps deliver an exceptional service experience by guiding customers through the repair process and maintaining efficient communication between the service drive and the shop. The position suits a customer-focused, organized person who can multitask in a fast-paced setting. The dealership describes opportunities to grow into senior advisor or management roles and offers ongoing training, steady workflow, and exposure to a range of vehicles, repairs, and customer service situations.
Requirements
- Must be 18 years or older.
- Must have a valid driver's license and a clean driving record.
- Must be able to pass a criminal background check and pre-employment drug screen.
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic automotive knowledge or willingness to learn quickly.
- Professional appearance and positive attitude.
- Dependable, punctual, and customer focused.
Nice To Haves
- Previous automotive service advisor or customer service experience.
- Computer proficiency and experience with service software.
Responsibilities
- Greet customers promptly and professionally in the service drive.
- Listen to customer concerns and accurately document service needs.
- Create repair orders and communicate work clearly to technicians.
- Provide estimates, timelines, and recommendations to customers.
- Keep customers informed about repair status.
- Coordinate workflow between technicians, parts, and service teams.
- Review completed work for accuracy and explain services at delivery.
- Recommend additional maintenance and services based on vehicle needs.
- Handle customer questions, concerns, and follow-up to ensure satisfaction.
- Follow dealership policies, safety standards, and service procedures.
Benefits
- Employer-subsidized medical and dental insurance with comprehensive coverage options.
- Company-paid life insurance.
- Employee Assistance Plan.
- Text-based Telehealth.
- Voluntary short- and long-term disability, critical illness, accident, pet, and additional life insurance.
- 401(k) with company match.
- Paid Time Off that begins accruing from Day 1.
- Employee pricing on parts, service, and vehicle purchases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
