Service Advisor

Cavender Auto Family • Oklahoma City, OK

2d

About The Position

Cavender Ford of OKC, part of Cavender Auto Family, is seeking a Service Advisor to support customers and build lasting relationships. The role focuses on providing a welcoming, professional service experience, understanding customer concerns, communicating transparently, and supporting repeat and referral business. Team members are expected to embody The Cavender Way through integrity, ownership, genuine care, teamwork, and exceptional service.

Requirements

• High school diploma or GED.
• Energetic, enthusiastic, and team-oriented.
• Skilled in listening, problem-solving, and communication.
• Successfully complete an MVR check, background check, and pre-employment drug test.
• Valid driver's license.

Responsibilities

• Greet all customers promptly and professionally.
• Determine each customer's primary concern and review additional maintenance needs when appropriate.
• Offer every customer a no-cost vehicle condition inspection.
• Provide and document fair, competitive, transparent price quotes with the customer's and dealership's best interests in mind.
• Communicate with customers in a way that leaves them feeling comfortable and informed.
• Handle customer complaints immediately and resolve them to the customer's satisfaction.
• Build and maintain customer relationships that encourage repeat and referral business.
• Work as a team player and uphold company standards of professionalism and integrity.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Paid time off
• Paid maternity and paternity leave (parental leave)
• Company-paid $10,000 life insurance policy
• Employee discounts on vehicles, service, and parts
• Quarterly professional growth and development training

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED