Service Advisor – High Volume Shop
About The Position
Tom Kadlec Kia is seeking a professional Service Advisor for their high-volume service department. This role involves being the primary contact between customers and the service department, listening to customer concerns, documenting them accurately, and recommending maintenance and repairs. The Service Advisor will prepare repair estimates, communicate with technicians and customers, provide timely updates, and ensure customer satisfaction with completed repairs. This is an opportunity to join a busy, well-supported service department with strong customer retention and consistent service traffic, offering a chance to build strong relationships and develop a long-term career. The income potential is $60,000 – $90,000+ annually, based on base pay and performance incentives. Advisors typically manage 15–20 repair orders per day in a department supported by experienced technicians and organized shop processes. This position is open due to continued service department growth.
Requirements
- Previous automotive service advisor experience preferred
- Strong communication and organizational skills
- Ability to manage multiple repair orders and customers simultaneously
- Professional demeanor and customer-first attitude
- Ability to confidently present recommended services and maintenance
- Valid driver’s license required
Responsibilities
- Serve as the primary contact between customers and the service department
- Listen carefully to customer concerns and document them accurately
- Recommend maintenance and repairs based on manufacturer guidelines, mileage, and vehicle condition
- Prepare accurate repair estimates for parts and labor
- Communicate clearly with technicians and customers throughout the repair process
- Provide timely updates so customers feel informed and confident in the work being performed
- Review completed repairs with customers and ensure total satisfaction
Benefits
- 401(k) with company match (Traditional & Roth options)
- Generous paid time off
- Medical, dental, and vision insurance
- Employer-paid life insurance
- Short-term and long-term disability coverage
- Critical illness and accident insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- 24/7 Employee Assistance Program
- Employee discounts on vehicles, service, and parts
- Financial planning resources
- Paid training and career development
- Opportunities for advancement within the organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
