Service Advisor

Brinson Chevrolet•Kaufman, TX

23d•Onsite

About The Position

Brinson Ford Lincoln of Corsicana is seeking an outstanding and friendly Service Advisor Assistant with excellent customer service skills. The Service Advisor initiates automotive services and repairs by communicating with customers to ascertain performance problems and services requested. They verify warranty and service contract coverage; develop estimates; write repair orders and maintain customer rapport and records. Brinson Auto Group has been serving the North Texas area as a top automotive group since 1992, and they pride themselves on providing a world-class shopping experience through sales, service, and parts.

Requirements

Minimum high school diploma or GED equivalent required
Excellent communication and customer service skills
Ability to work efficiently with limited supervision
Strong Computer & Phone Skills (Internet, MS Outlook)
Professional appearance and work ethic
Self-motivated, goal oriented, and ability to work within a fast-paced environment
Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

Nice To Haves

Service Advisor experience preferred
Experience with automotive software preferred

Responsibilities

Assist customers in selecting suggested service in a friendly, professional, and efficient manner
Utilize walk around process to increase customer awareness of vehicle condition and build rapport
Generate service order estimates/quotes for customers
Schedule appointments and maintain an organized schedule
Conduct post-repair follow up
Resolve customer complaints
Maintain value, quality, and integrity
Report to work within acceptable time frames and company standards.
Maintain appropriate degree of professionalism towards customers and coworkers.