Service Advisor

Lithia & Driveway•Ames, IA

19h•Onsite

About The Position

Lithia & Driveway is inviting experienced individuals to express interest in future Service Advisor openings at its dealership network. This evergreen posting may not correspond to an immediate opening; applicants may join the talent community for consideration as positions become available. The role is at Lithia Nissan of Ames and serves customers in Ames and the surrounding Central Iowa communities. Pay will be discussed during in-person interviews. The Service Advisor supports dealership service operations by assisting customers with vehicle concerns, repair recommendations, estimates, and timelines. The position coordinates repair progress between customers and Automotive Service Technicians and keeps customers informed through vehicle delivery. The dealership describes its environment as customer-focused, with an emphasis on teamwork, efficiency, and building relationships. The role requires open availability for a flexible schedule, including evenings, weekends, and holidays. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free. Lithia & Driveway is an equal opportunity employer and may provide reasonable accommodations to enable individuals to perform essential functions.

Requirements

At least 1 year of experience in automotive service, dealership operations, customer service, or a related customer-facing role.
Ability to manage repair orders, service estimates, and customer authorizations.
Comfort explaining vehicle maintenance recommendations, pricing, and service timelines to customers.
Ability to coordinate multiple active repair orders between customers and Automotive Service Technicians.
Familiarity with dealership management systems such as CDK, ADP, Reynolds & Reynolds, or similar software.
Working knowledge of basic automotive repair terminology and multi-point inspections.
Valid driver's license and acceptable driving record.
High school graduate or equivalent.
At least 18 years old.
Open availability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

Greet service customers and identify vehicle concerns.
Create accurate repair orders and service estimates.
Review maintenance needs, pricing, and repair timelines with customers.
Obtain customer approval for recommended repairs.
Coordinate repair progress with Service Technicians.
Keep customers updated through vehicle delivery.
Maintain accurate customer, vehicle, and service documentation in a service department.