Service Advisor

Ford • Indianapolis, IN

2d

About The Position

Tom Wood is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience. The role combines automotive technical knowledge, strong communication, and a commitment to excellence. The Service Advisor provides concierge-level customer service, coordinates repairs with technicians and parts departments, prepares estimates, recommends maintenance, and works toward service sales goals while maintaining transparency and trust.

The role is part of Tom Wood Group, a family-owned company that has served communities for over 50 years. The company describes a collaborative culture grounded in integrity and a sincere desire to help others, and offers training, career development, and advancement opportunities. Offers are contingent on passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.

Requirements

• Previous experience as an Automotive Service Advisor is required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems such as Xtime and Dealertrack.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor consistent with a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Provide a warm, professional, concierge-level greeting to every client.
• Listen actively to customer concerns and clearly explain service recommendations.
• Communicate consistently with customers about repair status, timelines, and additional needs.
• Build lasting customer relationships to foster loyalty and repeat business.
• Write accurate repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts departments to ensure efficient workflow.
• Prepare precise cost estimates for repairs and maintenance services.
• Review completed work with customers and explain findings clearly.
• Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition.
• Achieve service sales goals while maintaining transparency and trust.
• Promote dealership programs, warranties, and service packages.

Benefits

• Paid time off and vacation
• Paid holidays
• Medical, dental, and vision coverage
• 401(k) with company match
• Life and disability insurance
• Professional training and career development
• Tuition reimbursement
• Service awards
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed