Automotive Service Advisor

Chapman BMW on Camelback•Phoenix, AZ

6d•Onsite

About The Position

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence. Our Chapman BMW on Camelback location is hiring an experienced Service Advisor to join our high-performing service team. In this role, you will serve as the primary point of contact for service customers, helping guide them through maintenance and repair recommendations while delivering an exceptional client experience. Successful candidates are customer-focused, organized, collaborative, and thrive in a fast-paced environment.

Requirements

2 years of experience as a Service Advisor/Writer at a luxury automotive dealership required
Strong customer service and relation-ship building skills
Excellent communication and interpersonal abilities
Strong time management and organizational skills
Self-motivated with the ability to achieve individual and team goals
Valid Arizona driver’s license with a clean driving record required
Must pass background check and drug screening

Responsibilities

Greet customers in the service drive and document vehicle concerns and requested services
Write accurate repair orders and confirm scheduled maintenance services
Advise customers on technician recommendations, repair needs, and maintenance options
Provide estimates, obtain repair authorizations, and process customer payments
Monitor vehicle repair progress and communicate updates throughout the service visit
Coordinate closely with technicians to ensure timely and accurate service completion
Build strong customer relationships through outstanding service and professionalism