Service Advisor

Lithia & Driveway • Troy, NY

16d • $64,000 - $125,000 • Onsite

About The Position

NOW HIRING: AUTOMOTIVE SERVICE ADVISORS
Schedule: Open availability required, including Saturdays
You will be part of a busy team and should enjoy helping customers, this is your opportunity. You will also maximize earning potential. This opportunity is to join a high-performing service team focused on customer satisfaction and long-term relationships.
This is an on-site position in Troy, NY.

Requirements

• Previous Service Advisor experience
• 1+ years of experience with vehicle systems and maintenance
• Valid driver's license and clean driving record
• High school diploma (or equivalent)
• 18+ years of age

Nice To Haves

• Automotive technician background helpful

Responsibilities

• Promote communication between customers and technicians
• Identify vehicle concerns and recommend appropriate services
• Prepare accurate estimates for parts, labor, and repairs
• Write and manage repair orders (ROs) from start to finish
• Communicate additional service needs based on inspections
• Verify and process warranty and service contract coverage
• Keep customers informed on timelines, costs, and service updates

Benefits

• Medical, Dental, and Vision coverage
• Paid Time Off & Holidays
• 401(k) with company participation
• Employee Stock Purchase Plan
• Paid Life Insurance & Disability coverage
• Ongoing training through Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED