Service Advisor

Nextran Corporation•Commerce City, CO

11h•Onsite

About The Position

Nextran Truck Centers is hiring a Service Advisor in Denver, CO. This role serves as the key link between customers and technicians in a busy heavy-duty truck shop. The ideal candidate will have experience, strong communication skills, and a customer service mindset. Diesel experience or the drive to learn is a plus, and the company will provide the necessary tools and support for success. The position focuses on keeping trucks moving and customers happy, while offering opportunities for career development within a network of dealerships.

Requirements

High school diploma or GED required
Valid driver's license with a good driving record required
3+ years of experience in the light- and/or heavy-duty truck industry or related field
Strong communication and customer service skills
Basic computer proficiency

Nice To Haves

CDL preferred
Knowledge of truck repair, maintenance, and service operations preferred
Experience with service management software
Understanding of shop financials (labor, parts, billing)

Responsibilities

Deliver a friendly, professional experience for every customer from check-in to vehicle pickup
Listen to customer concerns and create accurate repair orders and service estimates
Inspect vehicles and document service needs clearly and efficiently
Coordinate with technicians and shop leadership to keep repairs on track and on schedule
Provide customers with timely updates and clear communication throughout the repair process
Recommend maintenance and additional services based on vehicle condition and manufacturer guidelines
Review completed repairs with customers, explain charges, and ensure satisfaction before delivery
Handle billing, payments, and service documentation accurately
Support daily shop operations, scheduling, and workflow management
Assist with road tests and additional duties as needed