Service Advisor
About The Position
Redwood City, CA | Toyota | Trusted brand | Hospitality | No automotive experience required | Hospitality and sales experience welcome | Peninsula | Bay Area | Veterans encouraged to apply | $40,000 - $100,000+ OTE IS THIS YOU? • You're a clear, composed communicator who builds trust quickly, follows through on every commitment, and takes genuine pride in how you take care of people • You come from service advising, hospitality, sales, or another guest-facing role and you're ready to bring that experience to one of the Peninsula's busiest and most respected Toyota stores • You're looking for a high-volume, stable role where your people skills and your follow-through translate directly into a rewarding career and real earning potential WHO WE ARE Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. Toyota 101 is a high-volume store at the heart of the Peninsula with a loyal, active guest base and one of the most consistently busy service drives in the Bay Area. Toyota guests trust the brand and they return to the advisors who earn that trust -- through clear communication, accurate estimates, and doing exactly what they said they'd do. No automotive experience required. We hire for the right mindset and train the brand knowledge.
Requirements
- Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps
- Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable
- Self-motivated with a genuine drive to serve people well and grow your earnings
- Comfortable learning DMS platforms and Toyota service processes -- we'll train you from day one
- Valid driver's license with a clean driving record
- A genuine hospitality mindset -- every guest interaction reflects the Toyota standard and you take that seriously
Nice To Haves
- Service advisor experience preferred -- hospitality, sales, retail, or other guest-facing backgrounds strongly encouraged to apply
- Strong candidates have come from automotive, hospitality, high-end retail, financial services, and other guest-facing environments. What they share is a track record of earning trust, following through, and doing it with genuine care for the people they serve.
Responsibilities
- Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
- Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
- Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
- Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
- Identify and present additional service recommendations that protect guest safety and vehicle performance
- Deliver a consistent, professional guest experience that keeps people coming back to Toyota 101
- Maintain accurate records in the DMS and uphold all documentation and compliance standards
Benefits
- Paid Toyota manufacturer and product training from day one
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
