Service Advisor

Russ Darrow Group•Wauwatosa, WI

9d•Onsite

About The Position

Russ Darrow Wauwatosa Kia is seeking a motivated, customer-focused Automotive Service Advisor to join our service team!! The Service Advisor serves as the primary point of contact between customers and the automotive service department. This position is responsible for scheduling service appointments, documenting vehicle concerns, recommending maintenance and repairs, preparing accurate estimates, and keeping customers informed throughout the repair process. If you have strong communication skills, enjoy helping people, and are interested in building a career in the automotive industry, we encourage you to apply.

Requirements

Must be a top performer willing to go above and beyond for customers
Outstanding in sales and follow through
Must have at least 1 year experience in automobile service write ups
Self-motivated, organized and driven to succeed
Must possess valid driver's license

Nice To Haves

No experience? No problem! We’re eager to train the right candidates from the ground up.
Our top-notch tools and resources will help you succeed!
With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.

Responsibilities

Greet customers promptly and provide a professional, welcoming service experience
Gather and accurately document customer and vehicle information
Listen to customers’ concerns and clearly communicate vehicle symptoms to service technicians
Schedule automotive maintenance and repair appointments
Review vehicle age, mileage, service history, and technician recommendations to identify needed maintenance
Explain recommended repairs, maintenance services, timelines, and costs to customers
Prepare complete and accurate estimates for parts and labor
Obtain customer authorization before beginning additional repairs or services
Monitor repair orders and vehicle progress throughout the day
Provide customers with frequent updates regarding service status and completion times
Coordinate with automotive technicians, parts personnel, and service department staff
Verify that final invoices accurately reflect the work completed
Review completed repairs and charges with customers
Deliver excellent customer service and build long-term customer relationships