Service Advisor

L.A. Fleet Care • Sun Valley, CA

8d • Onsite

About The Position

L.A. Fleet Care is seeking an organized and customer-focused Service Advisor to support our growing fleet maintenance and repair operation. This position plays a critical role in coordinating communication between customers, technicians, drivers, and fleet management systems to ensure efficient shop operations and excellent customer service.

Requirements

• Previous customer service, service advisor, or service writer experience.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive or diesel repair processes.
• Professional written and verbal communication skills.
• Strong attention to detail and administrative skills.

Nice To Haves

• Experience in a diesel repair or fleet maintenance environment.
• Experience using fleet management systems or repair portals.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Create, manage, and close repair work orders.
• Prepare repair estimates and communicate recommendations to customers.
• Coordinate daily shop scheduling and workflow.
• Maintain communication with fleet customers and drivers regarding repair status.
• Ensure accurate documentation of repair history and service updates.
• Support prioritization of repairs and efficient shop operations.
• Process invoices and completed repair orders.
• Utilize fleet management systems and repair portals such as Wheels, Holman, Auto Integrate, or similar platforms.
• Build strong relationships with customers and internal technicians.

Benefits

• Family-owned, team-oriented company.
• Stable Monday–Friday schedule.
• Paid vacation.
• Paid holidays.
• Paid sick leave.
• Growth opportunities within fleet operations.
• Clean and organized work environment.
• Supportive management and technician team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed