Service Advisor

KENWORTH OF PA • Silver Spring Township, PA

10d • $60,000 - $70,000 • Onsite

About The Position

Communicate with service customers to determine the nature of the mechanical problems. Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed. Handle minor customer complaints and misunderstandings. Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised. Coordinate work assignments for service technicians.

Requirements

• Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE
• Demonstrated customer service skills
• Excellent verbal and written communications skills
• Enthusiastic demeanor even in a fast-paced environment
• Solid computer skills to include Microsoft Office programs

Nice To Haves

• Current CDL also a plus

Responsibilities

• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Coordinate work assignments for service technicians

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED