Service Advisor

FIELDS BMW NORTHFIELD•Northfield, IL

147d•$75,000 - $100,000

About The Position

Fields BMW of Northfield is seeking a high-integrity, positive-minded, energetic Service Advisor to join its dealership team and provide a premium customer service experience. The family-owned and operated business describes its culture as grounded in safety, integrity, courtesy, presentation, and efficiency, with a supportive, collaborative environment where team members are encouraged to grow and advance through promotion within the organization. The Service Advisor owns the customer’s experience in the service lane and serves as the first point of contact. The role involves knowledge of product offerings, inventory needs, technician scheduling, and customer service. Advisors greet vehicle owners, explain the repair process, and help customers throughout their service visit. Applicants new to the automotive industry are welcome, particularly those with prior customer service, retail sales, restaurant, or hospitality experience. The stated annual pay range is $75,000 to $100,000.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Acceptable motor vehicle driving record according to dealership guidelines.
Willingness to submit to a pre-employment background check.
Physical ability to regularly stand, walk, use hands and fingers, reach with hands and arms, climb or balance, talk or hear, and stoop, kneel, crouch, or crawl; occasionally sit; and regularly lift and/or move up to 40 pounds.
Close vision and depth perception.
Ability to work with frequent exposure to moving mechanical parts and fumes or airborne particles.

Nice To Haves

Previous experience in customer service, retail sales, the restaurant industry, or hospitality; automotive-industry experience is not required.

Responsibilities

Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer’s experience and perform additional assignments that help the dealership leave a positive impression.
Provide concierge support for owner inquiries by phone or in person to help ensure customers are not mishandled.
Ensure the daily inventory of technicians’ time is consistently sold to service customers.
Distribute work efficiently between technicians.
Greet vehicle owners and explain the repair process.
Test drive customers’ vehicles.