Service Advisor

Penske Automotive Group • Phoenix, AZ

10d • Onsite

About The Position

Audi North Scottsdale, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor is the liaison between customers and the service department, scheduling appointments, reviewing service history, explaining vehicle maintenance and repairs, and providing accurate cost estimates. The role calls for clear, courteous communication that helps customers understand and approve maintenance requirements, repair orders, and estimates, while supporting a high-quality service experience and dealership goals.

The position primarily works in an automotive shop environment. The covered workspace may be subject to heat, cold, regular loud noise, and other workplace hazards. The job requires prolonged standing and regular physical activity, including pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking. Employees must be able to wear required personal protective equipment, including a respirator where needed. Evening, weekend, and holiday work may be required.

The role requires a high school diploma or equivalent, or an equivalent combination of education and experience, and a valid driver's license. Prior service-department experience is preferred. Compensation is based on production or sales; stated wage ranges are estimates and are not guaranteed. The minimum is Arizona state minimum wage.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to take direction from multiple employees and prioritize work.
• Good listening and communication skills to determine how to assist customers.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Outstanding attention to detail and commitment to quality.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Ability to follow processes that ensure quality and safety.
• Effective time management and prioritization skills.
• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
• Ability to lift or carry objects weighing up to or over 35 pounds with an assistance device available as needed; lifting over 50 pounds requires an assistance device.
• Ability to stand for prolonged periods and regularly push, pull, climb, stoop, kneel, reach, grasp, and walk.
• Ability to perform repetitive motions and to talk and hear.
• Availability to work evenings, weekends, and holidays as required.

Nice To Haves

• Prior experience in a service department.

Responsibilities

• Schedule customer service appointments.
• Review vehicle service history.
• Relay information about vehicle maintenance and repairs to customers.
• Provide accurate service and repair cost estimates.
• Help customers understand and approve maintenance requirements and repair orders.
• Deliver a professional, clear, accurate, and courteous customer experience.
• Work toward challenging monthly goals.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation based on production or sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED