Service Advisor

NELSON AUTO GROUP•Tulsa, OK

99d•Onsite

About The Position

For over 60 years, the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among our customers and employees because of our commitment to creating an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve. We are looking for a customer-focused Service Advisor to join our team! This position serves as the primary point of contact between our customers and service department, ensuring an exceptional customer experience while helping our technicians operate efficiently. If you enjoy building relationships, thrive in a fast-paced environment, and are passionate about delivering outstanding service, we'd love to hear from you.

Requirements

High school diploma or equivalent required.
Previous customer service or automotive service advisor experience preferred.
Excellent communication, interpersonal, and relationship-building skills.
Strong organizational and time management abilities.
Ability to multitask and prioritize in a fast-paced environment.
Professional appearance and positive attitude.
Self-motivated with a strong work ethic.
Ability to learn dealership software and new technologies.
Strong problem-solving and conflict resolution skills.
Valid driver's license with an acceptable driving record.

Nice To Haves

Skills & Competencies Exceptional customer service skills.
Strong verbal and written communication.
Team-oriented with the ability to collaborate across departments.
Goal-driven with a commitment to delivering quality work.
Strong attention to detail and organizational skills.
Ability to remain calm and professional under pressure.
Dependable, adaptable, and eager to learn.

Responsibilities

Deliver an exceptional customer experience during every interaction.
Build long-lasting customer relationships through trust, professionalism, and clear communication.
Greet customers, schedule service appointments, and accurately document vehicle information and customer concerns.
Work closely with service technicians to diagnose vehicle concerns and test drive vehicles when appropriate.
Prepare repair estimates, explain recommended services, and review costs and timelines with customers.
Monitor repair progress and provide timely updates throughout the service process.
Communicate additional repair recommendations and obtain customer authorization before work is performed.
Ensure all repair orders are completed accurately and thoroughly.
Resolve customer concerns professionally while maintaining high customer satisfaction.
Coordinate with technicians, parts personnel, and management to ensure repairs are completed efficiently.
Maintain accurate customer records and follow dealership policies and procedures.
Help achieve department goals for customer satisfaction, efficiency, and profitability.
Perform other duties as assigned.