Service Advisor

Kayser Chrysler Center of Watertown • Watertown, WI

6d

About The Position

Kayser Chrysler Center of Watertown is seeking a Service Advisor to serve as the connection between customers and the service team. The advisor takes ownership of the customer experience from the first conversation through vehicle pickup, helping customers understand their vehicle’s service needs and make informed decisions. The role calls for clear communication, follow-through, organization, teamwork, and a willingness to learn.

Requirements

• Confident, patient, and respectful communication.
• Ability to stay organized amid competing demands and changing plans.
• Ability to recommend needed work honestly and explain its value.
• Accountability for solving problems and following through.
• Ability to work well with technicians, parts professionals, and fellow advisors.
• Comfort learning dealership software and vehicle technology.
• Automotive service advising experience is preferred; strong customer service or sales experience is also relevant.

Nice To Haves

• Automotive service advising experience.
• Strong customer service or sales experience.

Responsibilities

• Welcome customers and listen carefully to their vehicle concerns.
• Document vehicle symptoms and service needs accurately.
• Work with technicians and the parts team to prepare clear recommendations and estimates.
• Explain what needs attention, why it matters, and what can be planned for later.
• Obtain customer approval before additional work begins.
• Keep customers informed about pricing, repair progress, and completion times.
• Coordinate appointments, transportation needs, and follow-up.
• Review completed work with customers and help them plan their next service visit.
• Take responsibility for resolving problems and following through.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed