Service Advisor Monahans Tx

Leif Johnson Ford•Monahans, TX

2d•Onsite

About The Position

The Service Advisor greets customers, listens to their needs, gathers customer and vehicle information, and schedules appointments as needed. The role involves identifying and documenting vehicle symptoms, recommending maintenance based on the vehicle’s age, mileage, and history, preparing accurate estimates, and coordinating service progress. Service Advisors keep customers informed, verify that invoices match the work performed, and explain completed work and charges. The position is with a Ford dealership that emphasizes service to customers, colleagues, and the broader community.

Requirements

At least 1 year in a service department.
High school diploma or equivalent.
Knowledge of automobiles.
Ability to identify problems quickly.
Past experience as a service advisor, assistant lane manager, or service consultant.
Energetic personality and positive, friendly attitude.
Ability to achieve exceptional customer satisfaction.
Personal and professional integrity.
Computer skills and willingness to learn new programs.
Ability to learn new technology and repair and service procedures and specifications.
Ability to work in a fast-paced environment.
Ability to lift 50 pounds and work on your feet for extended periods.

Nice To Haves

Previous experience at a Ford dealership is a plus.
Desire for a long-term career with a growing organization.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and service history.
Prepare complete and accurate estimates of labor and parts costs.
Establish follow-up times.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed and, where applicable, arrange loaner cars and verify insurance before maintenance is scheduled.