Service Advisor Monahans Tx

Leif Johnson Ford•Monahans, TX

2d•Onsite

About The Position

The Service Advisor greets customers, listens to their vehicle concerns, gathers customer and vehicle information, and schedules service appointments as needed. The role may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. The advisor recommends maintenance based on vehicle age, mileage, and service history; prepares accurate labor and parts estimates; monitors repair progress; keeps customers informed; and explains completed work and charges. This position is with a Ford dealership that emphasizes customer service and long-term careers.

Requirements

At least 1 year of experience in a service department.
High school diploma or equivalent.
Knowledge of automobiles and ability to identify problems quickly.
Proven record of achieving exceptional customer satisfaction.
Ability to work in a fast-paced environment.
Ability to lift 50 pounds and work on your feet for extended periods.
Computer skills and willingness to learn new programs, technology, and repair and service procedures and specifications.
Energetic personality and positive, friendly attitude.
Personal and professional integrity.
Desire for a long-term career with a growing organization.

Nice To Haves

Previous experience at a Ford dealership.
Past experience as a service advisor, assistant lane manager, or service consultant.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report all vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle's age, mileage, and history.
Prepare a complete and accurate estimate of labor and parts costs.
Establish a follow-up time.
Monitor the progress of each vehicle throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain all completed work and charges to customers.
Schedule appointments as needed.
Set up loaner cars and verify insurance before maintenance is scheduled, as needed.