Service Advisor

Sun Auto Tire and Service • Seattle, WA

13d

About The Position

The Service Advisor/Sales role is responsible for selling and promoting the products and services offered by the company while following store standards and expectations. The advisor greets customers in person and by phone, documents vehicle concerns, identifies service needs, recommends appropriate services, communicates technician recommendations, and provides accurate estimates and status updates. The role also includes explaining completed work and applicable warranties, following up with customers after repairs or declined services, and tracking returns and warranty parts.

Requirements

• Must be at least 18 years of age.
• Ability to work a minimum of five days per week, including weekends.
• Professional appearance.
• Proven ability to work in a process-driven environment.

Nice To Haves

• Prior experience as a Service Advisor is helpful but not required.

Responsibilities

• Greet customers promptly and professionally in person and by telephone, using standardized customer service techniques.
• Listen to and thoroughly document customer concerns; inspect vehicles and review service history to identify and verify service needs.
• Recommend services according to the appropriate level of knowledge.
• Clearly explain additional recommendations from automotive technicians so customers can make informed decisions, and document recommendations in customer files.
• Promote appropriate services, parts, and accessories by demonstrating knowledge of products and related service requirements.
• Provide accurate quotes, including costs and estimated completion times, for customer-approved services.
• Update customers throughout the day on the status of their services.
• Follow checkout procedures, including reviewing the completed multi-point inspection and explaining applicable warranties.
• Make post-repair and declined-service follow-up calls to ensure customer satisfaction.
• Track new returns, core returns, and warranty parts for individual customers.
• Perform other duties as assigned.

Benefits

• Competitive bi-weekly pay.
• Tuition reimbursement.
• Paid vacation and paid sick time.
• Six paid holidays.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) retirement savings plan with company match.
• Discounted services on personal and immediate family vehicles.
• Opportunity for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed