Service Advisor

Drivelab Automotive Group•Chariton, IA

12d

About The Position

The Service Advisor greets service department customers, schedules appointments, and serves as a liaison between customers and service technicians. The role focuses on welcoming customers, understanding and communicating their repair needs, providing estimates, keeping them informed throughout repairs, and ensuring completed work meets quality standards. The Service Advisor also sells and manages extended warranties, addresses minor customer concerns, and works to maintain dealership customer satisfaction standards.

Requirements

Ability to greet customers and provide courteous customer service.
Ability to listen to customers and communicate repair needs clearly to service technicians.
Ability to make customers feel welcome and confident that their needs are being met.

Responsibilities

Greet service department customers promptly and courteously.
Listen to customers and clearly communicate repair needs to technicians.
Upsell additional services using low-pressure, high-integrity methods.
Provide accurate repair and maintenance estimates.
Follow policies regarding vehicle care and operation.
Follow up on each repair and keep customers informed of progress.
Sell and manage extended warranties.
Inspect repair quality and ensure all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs with customers.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Schedule appointments.