Service Advisor

OpenRoad Franks Collision LLC•La Porte, TX

13d

About The Position

As part of the Open Road Collision group, doing business as Frank's Collision, the Service Advisor helps provide high-quality collision repair services and exceptional customer care. The role supports customers throughout the repair process, helping make it smooth and stress-free while vehicles are restored to pre-accident condition. The Service Advisor serves as the primary contact for customers and insurance companies, reviews estimates, communicates repair status, submits estimates and supplements, and oversees accounts receivable for assigned vehicles. OpenRoad is an Equal Opportunity Employer and participates in E-Verify to confirm the employment eligibility of newly hired employees.

Requirements

Demonstrated ability to work independently and collaboratively as part of a team.
High attention to detail and commitment to top-quality workmanship.
Dependable, customer-focused mindset.
Self-motivated, positive attitude and initiative to deliver exceptional service.
Outstanding customer service and a customer-first approach.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment with frequent interruptions.
Strong computer proficiency.
Energetic, collaborative team-player attitude.
Must be 18 years or older to apply.

Nice To Haves

Experience with CCC One estimating and management software is preferred but not required.

Responsibilities

Act as the primary contact for customers and insurance companies throughout the repair process.
Review and verify insurance-company and shop estimates for accuracy and completeness.
Provide customers with regular status updates and clear, positive communication throughout the repair process.
Submit estimates and necessary supplements to insurance companies for timely processing.
Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.