Service Advisor

Kayser Janesville Chevrolet Buick GMC • Janesville, WI

5d

About The Position

Join Kayser Janesville Chevrolet Buick GMC as a Service Advisor in Janesville, Wisconsin. The Service Advisor is the vital link between customers and the service department, facilitating communication, providing exceptional customer service, and ensuring a smooth and efficient service experience. The position offers an annual salary of $55,000 to $95,000 or more, paid bi-weekly.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Proficiency with computers and dealership management software.

Nice To Haves

• Technical or automotive training.
• Previous experience in customer service or as an automotive service advisor.
• Familiarity with automotive terminology and repair processes.

Responsibilities

• Greet customers promptly and courteously and address their service needs.
• Provide accurate estimates and explain vehicle repairs and maintenance.
• Coordinate with technicians to support timely, quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers about service status and post-service satisfaction.
• Manage appointment scheduling and coordinate with the parts department to order necessary supplies.
• Promote additional services or products to support customer satisfaction and dealership revenue.

Benefits

• Health, dental, and vision insurance options.
• Retirement plan and employee assistance programs.
• Paid time off and holiday pay.
• Employee discounts on vehicles and service.
• Opportunities for career growth and professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED