Service Advisor

Vann Underwood Chrysler Jeep Dodge RAM • Whiteville, NC

5d

About The Position

Vann Underwood Chrysler Jeep Dodge RAM seeks a Service Advisor to oversee service orders and the flow of the Drive Lane while ensuring customers receive prompt, courteous, and effective service. The role takes ownership of each customer’s experience, provides concierge support for inquiries in person or by phone, and helps ensure the dealership makes a positive impression.

The Service Advisor coordinates technician workload and time, answers technical questions about vehicle problems, warranties, services, and repairs, and assists with diagnosing vehicle problems. The role also supports parts and tool ordering, warranty claim administration, service department training and supervision, compliance with company policies and applicable laws, and positive relationships with the factory and employees. The dealership emphasizes integrity, hard work, and care for its people, customers, and business partners.

Requirements

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and the flow of the Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and perform additional assignments that help the dealership leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain the Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and order parts and tools as necessary.
• Oversee warranty claim administration, as well as training and supervision of the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with the factory and foster positive employee relations.

Benefits

• Medical, dental, and vision insurance available.
• 401(k) plan.
• Competitive pay.
• 5 paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed