Service Advisor

Gene Butman Ford•Ypsilanti, MI

5d•Onsite

About The Position

Gene Butman Ford of Ypsilanti, one of Washtenaw County's oldest and most established Ford dealerships, has a rare and immediate opening for an experienced Service Advisor. Our dealership is very community-oriented with a long-standing reputation for honesty, integrity, and exceptional customer satisfaction and retention. Our employees are our greatest asset and have been the biggest part of our long-standing success. If long-term employment, a family environment, and great earning potential interest you, we would like to talk to you about this position. By working at a Ford dealership, you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage, and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers