Service Advisor

Hendrick Automotive Group•Duluth, GA

167d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, as well as scheduling the requested service. The role works with customers and technicians to identify maintenance needs, explain recommended services and itemized estimates, and coordinate appointments. It has no direct supervisory responsibilities. The position requires previous experience in automotive or customer service industries, working knowledge of vehicle mechanical operations, and strong interpersonal, customer service, and organizational skills. Duties are generally performed in the service area and include frequent interaction with customers, technicians, and dealership employees. Responsibilities may include road tests and inspection of customer vehicles. The employee may be exposed to noise, vibration, exhaust fumes, and other service repair conditions. The role requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. The employee must comply with company policies, safety rules, training requirements, and timekeeping procedures, and demonstrate the company’s core values. Other duties may be assigned.

Requirements

High school diploma desired.
Automotive field of study or work experience desired.
3–5 years of work experience desired.
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Compute replacement parts and labor costs to restore a vehicle to the condition specified by the customer.
Estimate the cost of mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain them to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow safeguards rules and regulations and all applicable federal, state, local, and company safety rules.
Demonstrate the company’s core values and comply with company policies and procedures.
Perform other duties as assigned.