Service Advisor

Tulsa Hyundai•Tulsa, OK

About The Position

Tulsa Hyundai is hiring an experienced Automotive Service Advisor to manage each customer visit from write-up through delivery. The advisor sets a clear plan with customers, keeps the shop informed, and follows up proactively. The role is in a fast-paced dealership environment and offers competitive pay, benefits, and advancement opportunities. Tulsa Hyundai is part of Ted Moore Auto Group, an Oklahoma-owned and locally operated automotive group that operates dealership franchises and collision centers in Oklahoma and aims to provide customers with the Ted Moore Difference.

Requirements

Prior experience as an automotive Service Advisor managing repair orders and customer relationships.
A positive performance record that can be described in specific terms, such as customer satisfaction, customer-pay hours sold, repeat business, or declined-service follow-up.
Initiative to act on aging repair orders or missed promises, and judgment to involve the appropriate teammate when help is needed.
Bring professional references to the interview who can verify work and speak to performance.

Responsibilities

Listen to customers’ concerns, document them accurately on repair orders, and agree on when customers will next receive an update.
Call customers who drop off vehicles, explain the technician’s inspection video and recommendations, discuss pricing, and request authorization.
Help customers prioritize recommended work and offer to schedule remaining work when needed.
Track open repair orders and coordinate with technicians and parts.
Contact customers when pricing or timing changes.
Review completed work with customers at pickup and follow up on outstanding concerns.
Help teammates reach customers when answers are needed.