Service Advisor

Lithia & Driveway • Henderson, NV

8d • Onsite

About The Position

Henderson Hyundai is hiring Service Advisors for its busy service department, which averages more than 2,000 repair orders per month. The role involves guiding customers through vehicle service needs, communicating service recommendations, pricing and timing, coordinating with technicians, and processing payments. The dealership describes its environment as team-oriented and focused on respect and professional growth. The shop was remodeled in 2024 and has bright LED lighting, air conditioning and heating, and high-speed doors. Open availability is requested to support dealership operations and customer demand.

Requirements

• High school graduate or equivalent.
• Must be 18 years or older.
• Ability to type to enter repair orders.
• Ability to calculate service costs and count change.
• Efficient use of technology.
• Valid driver's license in the state of residence and an acceptable driving record.

Responsibilities

• Answer incoming telephone calls while following Incoming Telephone Calls (ITC) standards.
• Follow the Initial Customer Contact (ICC) process and greet customers.
• Identify resolutions to customer concerns.
• Explain required work, cost, and expected completion time to customers.
• Assess customer needs by conducting a vehicle walk-around and obtain agreement for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using the ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide accurate estimates that support the upfront pricing guarantee.
• Obtain approval to review multi-point inspection findings and associated prices.
• Obtain approval before proceeding with Additional Service Requests.
• Communicate with technicians to understand the services required or performed.
• Follow up with customers during vehicle repairs or servicing to keep them informed of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payments for services performed.
• Complete the Sales 2 Service process by welcoming the customer and explaining what the dealership will provide.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED