Service Advisor/Writer
HANSEL AUTO GROUP•Napa, CA
•$36,500 - $160,000•Onsite
About The Position
Hansel Ford of Napa is looking a full-time Service Advisor to join our team!! As a Service Advisor, you’ll play a key role in guiding customers through their service experience from start to finish. You’ll serve as the trusted link between customers and our technicians, helping guests understand their vehicle needs while delivering an experience that feels supportive, informed, and efficient.
Requirements
- Dealership service writing experience is required!
- Professional appearance and strong customer presence
- Excellent communication skills — written & verbal
- Ability to confidently recommend and sell service
- Reliable, punctual, and customer-focused
- Valid California driver’s license with a clean driving record
- Able to pass a drug test and criminal background screening
Nice To Haves
- Ford Service Advisor experience is a huge plus!
Responsibilities
- Greet every guest with a smile and deliver a premium check-in experience
- Write and manage repair orders with complete, accurate documentation
- Present maintenance & repair recommendations clearly and ethically; gain approvals
- Follow up on declined work to ensure safety and retention
- Own the service lane flow: appointments, walk-ins, updates, and promise times
- Coordinate with warranty providers and keep guests informed at every step
Benefits
- Medical Insurance
- Dental Insurance
- Vision Plan
- Flexible Spending Plans
- 401-K Program
- 401-K employer contributions
- Employee Discounts on vehicles, service and parts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
