Service Advisor

Hendrick Automotive Group•Charleston, SC

18h

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, and scheduling the work to be performed. The role works with customers and technicians to identify required maintenance, advises customers on necessary and recommended services, offers additional services and repairs, estimates parts and labor costs, and explains itemized estimates to customers. The position operates primarily in the service area and involves frequent interaction with customers, service managers, technicians, and employees from other dealership departments. Duties may include road-testing customer vehicles and inspecting vehicles. The role requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. The employee must follow company policies, safety rules, and Safeguards requirements, participate in required training, accurately record hours worked, and demonstrate the company’s Core Values. Other duties may be assigned.

Requirements

High school diploma or equivalent (GED).
Previous experience in the automotive or customer service industries.
Desired work experience of 3–5 years.
Working knowledge of vehicle mechanical operations.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Calculate the cost of replacement parts and labor to restore vehicles to customer-specified condition.
Estimate the cost of mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations, company policies and procedures, and applicable safety rules.
Demonstrate the company’s Core Values.
Perform other duties as assigned.