Service Advisor

MarineMax • Thunderbolt, GA

5d

About The Position

The Service Advisor provides support to the Service Manager, Service Team, and customers. The role works with internal and external customers to gather the information needed to perform boat repairs and follows through to ensure work is completed correctly the first time and in a timely manner. The position also supports daily service operations, customer communication, work-order accuracy, repair coordination, invoicing, and workplace safety.

Responsibilities

• Assist the Service Manager with day-to-day operations, including scheduling and distributing work for technicians and the yard team, and use the Service Scheduler and other tools to generate and manage work orders.
• Use manufacturer flat-rate guides and Standard Service Operations to determine allotted work time and follow up on timely completion.
• Record the Complaint, Cause, and Correction for each problem in the IDS work order.
• Coordinate with manufacturers and extended warranty companies to obtain repair approvals in advance when required, and take steps to ensure payment, including documenting work with pictures and returning replaced parts when applicable.
• Greet customers, determine their needs, and provide clear, precise work-order instructions for technicians.
• Answer incoming calls professionally and return all customer calls before the close of business each day.
• Promote additional labor services, parts, and accessories to customers professionally.
• Obtain the customer's signature on every work order and collect payment before releasing the boat. When repair costs are initially unknown, obtain approval to diagnose, then contact the customer with an estimate and obtain approval for repairs.
• Schedule, coordinate, and follow up with sublet contractors.
• Inspect work quality as required before delivery to the customer.
• Communicate with customers during repairs and coordinate customer pickup.
• Finalize and invoice work orders.
• Ensure prompt, detailed, and timely handling of paperwork.
• Promote and fully participate in the MarineMax Safety Program, helping ensure a hazard-free workplace for all team members.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed