Service Advisor

Salt Lake Valley Buick GMC•Salt Lake City, UT

4d•$80,000 - $100,000•Onsite

About The Position

Salt Lake Valley Auto Group is ready to add to our Service Team for our Chevrolet and Buick GMC Locations. We are looking for Customer Oriented, Dependable, and Punctual Service Advisors to join our team with or without experience as we will train the right person. Serious candidates only please. Commission based with our top producers averaging well over $80K a year and the potential to make over $100,000.

Requirements

Organized and friendly personality
Ability to follow processes and procedures
Time management skills
Fantastic communication skills with your customers and coworkers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.