Service Advisor

Kendall Dealership Holdings•Bend, OR

About The Position

Kendall Auto Group is hiring a Service Advisor to join the Service team at Mercedes-Benz and Sprinter. The department is a fast-paced environment serving customers throughout the community. Service Advisors are the first point of contact for customers and help build lasting service relationships by recommending and prioritizing repairs and maintenance. The role involves coordinating with customers, technicians, and salespersons; communicating throughout the day; and keeping customer and service information organized. The work is primarily indoors and includes extended computer use, some standing and walking, and frequent telephone use.

Requirements

High-level customer service experience.
Ability to demonstrate time management, strong work ethic, and strong communication skills.
Valid driver's license.
Good driving record.

Nice To Haves

Knowledge of automobile repair and maintenance.
Two years of service writing experience.

Responsibilities

Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verify that work was properly performed and diagnosed.
Research vehicle history to make informed recommendations.
Input and maintain customer information.
Complete work tasks efficiently and in an organized manner.
Communicate with customers throughout the day using telephone, email, and chat systems.
Schedule service appointments.
Make recommendations and prioritize items according to importance for customers.

Benefits

Competitive pay plan with no cap on earnings.
Substantial bonus program.
Career path development opportunities.
Competitive paid time off.
Shop Manager on-site for assistance.
Fair dispatching and teamwork environment.
Large loyal customer base.
Experienced and loyal service technicians.
Clean and safe shop with needed equipment.
Discounts on parts, service, and vehicle purchases for employees and their immediate family.
Medical, dental, and vision insurance.
Paid life insurance.
401(k) plan with Fidelity.
Accident and illness supplemental plans.