Service Advisor
About The Position
Ford of Downtown LA is hiring a full-time Service Advisor to serve as the primary contact for Ford service customers and deliver a first-class customer experience. The role involves scheduling appointments, preparing repair orders, communicating maintenance recommendations and repair options, and coordinating with technicians while keeping customers informed throughout the repair process. The Service Advisor helps achieve departmental sales, CSI, and customer satisfaction goals. This is a performance-driven position with estimated annual earnings of $64,500–$161,800. Compensation may include short-term and/or long-term incentives and can vary based on skills, experience, job-related knowledge, and physical location. The position offers a professional dealership environment, access to Ford training and tools, and opportunities for career growth.
Requirements
- At least 1 year of previous Service Advisor experience in a dealership environment.
- CDK experience.
- Acceptable driving record and a valid driver's license in the state of residence.
- High school graduate or equivalent.
- Must be 18 years or older.
Responsibilities
- Serve as the primary contact for Ford service customers and deliver a first-class customer experience.
- Schedule appointments and prepare repair orders.
- Communicate maintenance recommendations and repair options.
- Coordinate with technicians and keep customers informed throughout the repair process.
- Help achieve departmental sales, CSI, and customer satisfaction goals.
Benefits
- Medical, dental, and vision plans.
- Paid holidays and PTO.
- Short- and long-term disability.
- Paid life insurance.
- 401(k) retirement plan.
- Employee stock purchase plan.
- Lithia Learning Center.
- Vehicle purchase discounts.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
