Service Advisor

Penske Automotive Group•Lakeway, TX

3d•Onsite

About The Position

Lexus of Lakeway, a Penske Automotive Group dealership, is seeking an Automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing service history, explaining vehicle maintenance and repairs, and providing accurate cost estimates. The position involves helping customers understand and approve maintenance requirements, repair orders, and estimates while contributing to dealership growth and monthly goals. The role primarily takes place in an automotive shop environment and requires regular standing, movement, and use of personal protective equipment. Evening, weekend, and holiday work may be required.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
Valid driver's license.
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Excellent communication, interpersonal, and organizational skills, including listening to customers and determining how to assist them.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Knowledge of automotive systems, tools, and repair processes.
Ability to communicate technical terms to a non-technical audience.
Ability to use technical reference materials and manuals in written and online formats.
Ability to take direction from multiple employees and prioritize work.
Outstanding attention to detail and commitment to quality.
Ability to follow processes to ensure quality and safety.
Effective time-management and prioritization skills.
Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
Ability to meet the physical demands of the position, including prolonged standing, lifting or carrying items with assistance devices available as needed, pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion; ability to talk and hear.
Ability to work in an automotive shop environment that may involve loud noise, weather conditions, heat or cold, and workplace hazards.

Nice To Haves

Prior experience in a service department.

Responsibilities

Schedule customer service appointments and review vehicle service history.
Relay information about vehicle maintenance and repairs to customers.
Provide accurate cost estimates and help customers understand and approve maintenance requirements and repair orders.
Deliver a professional, clear, accurate, courteous customer experience.
Follow established processes to help ensure quality and safety.
Prioritize work, manage time effectively, and work cooperatively with others.
Work toward challenging monthly goals.