Service Advisor

Kosciusko•Kosciusko, MS

140d•Onsite

About The Position

An integral and vital part of the service department is the creation of a valuable customer service experience by a service advisor. This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current vendor practices and our company’s policies and procedures. Being aligned with our culture is VITAL. Candidate must embody and promote the WATERS Family Values. A summary of our values are below: Customers - Customers First. Dedicated to the highest level of customers satisfaction. Integrity - Do the Right Thing. Maintain integrity in all we do. Employees - Take care of our employees. Team - One Team, One Family. B.O.B. Excellence - Be the Best of the Best. Empowerment - Empower our employees. Accessibility - Be hands on and accessible to our customers and employees. Safety - Prioritize safety.

Requirements

Must be a team player with a strong sense of commitment to the customer.
Must be self motivated and have good written and verbal communication skills.
Must be able to work in a busy environment.
Working knowledge of Microsoft office programs
Must have the ability to learn and work daily in other digital systems
Good organization skills

Nice To Haves

Working knowledge of engines and truck and equipment components is a plus

Responsibilities

Greet customers in a timely, friendly manner and obtain all specific vehicle/ customer information required for proper repairs, contacting customers and invoicing.
Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
Obtain customer signature on the repair order and provide customer a copy of the repair order
Establish customers’ method of payment, purchase order requirements and estimate requirements if needed at the time of write up.
Explain completed work and charges to the customer.
Have the ability to utilize the International Trucks Service Portal, utilize the tablet write up tools, estimating system, and repair order status and communication system as needed.
Any other duties required by management.