SERVICE ADVISOR

OBRIEN AUTO GROUP • Wilsonville, OR

11d • Onsite

About The Position

Audi Wilsonville, part of the O'Brien Auto Group, is hiring a Service Advisor to address customer and vehicle-related concerns and accurately complete designated administrative activities. The role focuses on customer satisfaction, clear communication, service and repair estimates, and complete, accurate repair-order documentation. Candidates should be team-oriented and have customer service experience or a sales background. The position follows a rotating schedule and is compensated through personal commission or the state minimum wage, whichever is greater; commission percentages range from 4% to 6.5% based on production.

Requirements

• Valid driver's license and an acceptable driving record in accordance with company policy.
• Ability to pass a comprehensive background screening and motor vehicle record review.
• Ability to communicate suitably by email, phone, and in person.
• Positive, professional, cooperative approach to working with customers and colleagues.

Nice To Haves

• Previous retail sales or customer service experience; preferred but not required.
• Computer experience.
• A charismatic and relatable personality.
• A desire and drive to be successful, with a positive attitude.

Responsibilities

• Maintain a customer satisfaction index rating higher than the manufacturer, zone, or branch average.
• Complete tasks on time and as promised, or notify customers when promised completion times cannot be met; under-promise and over-deliver.
• Maintain the dealership-prescribed standard for hours per customer repair order written.
• Follow applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-To-Know requirements.
• Ensure all documents are accounted for and help accomplish the forecast established by the GM and Service Manager.
• Greet customers promptly and courteously, and let customers waiting in line know they will be helped soon.
• Determine the nature of customers' mechanical concerns and offer appropriate diagnostic services or repairs.
• Advise customers on vehicle care and the value of maintenance according to manufacturer specifications, using service menus.
• Provide accurate estimates in accordance with Washington State automotive law for services or repairs sold, and offer to return old parts.
• When service costs cannot be established at reception, leave the order open and contact the customer later for approval.
• Ensure service orders include complete customer and vehicle information, such as mileage, delivery date, VIN, and phone number.
• Obtain documented telephone approval for add-on sales when customers are not at the dealership.
• Document repair-order changes and record precise repair instructions, including the primary reasons the vehicle was brought in.
• Ensure repair orders are legible and inspect finished orders for completeness, pricing accuracy, and legibility.
• Attend regular weekly morning meetings and escalate customer concerns to appropriate dealership management.
• Follow the service-drive dress code, maintain a neat appearance, and provide active delivery assistance to guests who need it.
• Perform other duties as assigned by management and maintain regular attendance.
• Work cooperatively and professionally with company personnel; treat customers and the public courteously and without discrimination.
• Maintain a professional demeanor and comply with company non-discrimination and harassment policies.
• Follow safety directives when handling chemicals and other substances.

Benefits

• Bonuses.
• Vacation based on hire date and paid according to position.
• Medical, dental, vision, and prescription coverage.
• Ancillary benefits, including short- and long-term disability, accident, critical illness, life insurance, and spousal and child coverages.
• Flexible Spending.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed