Service Advisor

CTP-Monroe • Monroe, LA

3d

About The Position

The Service Advisor communicates with customers and provides excellent customer service, maintains the customer repair schedule, and accurately and consistently processes paperwork. This includes generating estimates, approvals, and invoice data. The position reports directly to the General Manager.

Requirements

• High school diploma or GED.
• Industry-specific Service Writer/Advisor experience.
• Extensive knowledge of medium- and heavy-duty truck repair and parts.
• Ability to communicate equally well with customers, technicians, and leadership.
• Valid driver’s license.
• Proficient computer skills for iTrack data entry, vendor-based web applications, and MS Office Outlook.
• Ability to stand, sit, and walk within the shop and office.
• Ability to climb in and out of customer vehicles.
• Ability to safely lift 20 pounds.

Responsibilities

• Communicate with customers while providing excellent customer service.
• Maintain the customer repair schedule.
• Process paperwork.
• Generate estimates, approvals, and invoice data accurately and consistently.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED