Service Advisor

Shottenkirk Toyota San Antonio • San Antonio, TX

34d • Onsite

About The Position

Shottenkirk Toyota San Antonio is seeking an experienced Automotive Service Advisor with a passion for delivering exceptional customer service. As a growing Toyota dealership with a strong, employee-focused culture, we are looking for a professional committed to providing an outstanding ownership experience and building long-term customer relationships. This role requires a minimum of 3 years of dealership experience, with Toyota experience being strongly preferred.

Requirements

• Minimum of 3 years of automotive dealership Service Advisor experience
• Toyota dealership experience preferred
• Proven history of achieving strong CSI (Customer Satisfaction Index) scores
• Excellent communication, organization, and time-management skills
• Ability to accurately recommend maintenance and repairs while earning customer trust
• Experience managing a high-volume service drive
• Positive attitude, professionalism, and commitment to teamwork
• Strong understanding of manufacturer warranty and maintenance programs

Responsibilities

• Deliver an exceptional customer experience from vehicle check-in through delivery
• Maintain and exceed Toyota CSI expectations
• Build lasting relationships that encourage repeat business and customer loyalty
• Communicate clearly with customers and technicians throughout the repair process
• Help achieve department sales, retention, and operational goals
• Follow dealership processes while maintaining accuracy and efficiency

Benefits

• Competitive pay plan with performance incentives
• Opportunity to earn based on production, customer retention, and CSI performance
• Ongoing Toyota training and professional development
• A positive, supportive dealership culture that values teamwork and accountability
• Modern facilities and the tools needed to succeed
• Career advancement opportunities within a growing organization
• Comprehensive benefits package
• Paid time off
• Retirement plan (where applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed