Service Advisor_4 (Toyota NK)

Nucar Southern New England•North Kingstown, RI

1d•$60,000 - $100,000

About The Position

Nucar Toyota of North Kingstown is hiring a customer-focused Automotive Service Advisor to serve as the primary connection between customers and service technicians. The role focuses on providing an exceptional service experience, coordinating vehicle repairs, communicating clearly with customers and technicians, and building long-term customer relationships in a fast-paced dealership environment.

Requirements

Excellent customer service and communication skills.
Strong organizational and time-management abilities.
Ability to multitask in a busy, fast-paced environment.
Comfort using dealership computer systems and technology.
Professional, positive, team-oriented attitude.
Valid driver's license and acceptable driving record.

Nice To Haves

Previous automotive service advisor experience is preferred.
Dealership experience is a plus.

Responsibilities

Greet customers and provide an exceptional service experience.
Schedule service appointments and prepare repair orders.
Listen to customer concerns and accurately document vehicle needs.
Review recommended maintenance and repairs with customers.
Provide clear estimates and keep customers updated throughout the repair process.
Communicate with technicians to ensure repairs are completed accurately and on time.
Review completed work and invoices with customers.
Follow up with customers to ensure satisfaction.
Build long-term customer relationships and promote customer retention.
Maintain accurate records and follow dealership processes and manufacturer guidelines.