Service Advisor_2 (Hyundai NK)

Nucar Southern New England•North Kingstown, RI

About The Position

Nucar Hyundai of North Kingstown is seeking a knowledgeable Service Advisor to work one-on-one with customers, advise them on available service options and parts when their vehicles need repairs, and provide friendly, honest guidance. The role requires a personable disposition and extensive product knowledge. Nucar offers in-house training and support, along with competitive compensation and benefits. The Service Advisor greets customers at the parts and service center, coordinates with mechanics and customers about necessary repairs, explains aftermarket and OEM part options, and answers questions about service outcomes. The role also includes explaining warranty protections and possible cost savings, helping customers weigh repairing a vehicle against trading it in, and overseeing service-center workflow and scheduling.

Requirements

High school diploma or equivalent.
Extensive knowledge of the automotive industry and parts.

Nice To Haves

Previous service or advising experience.

Responsibilities

Greet customers at the parts and service center and direct them to an available mechanic.
Consult with customers and mechanics about necessary vehicle repairs and recommend a safe course of action tailored to customer needs.
Explain available aftermarket and OEM parts options to customers.
Answer questions about service outcomes and maintain transparency throughout the process.
Inform customers about warranty protections and potential cost savings.
Help customers decide whether to trade in a vehicle or have it repaired at the shop.
Manage and oversee the service center’s workflow and scheduling.