Service Advisor

JAMES RIVER EQUIPMENT GROUP • New Bern, NC

6d

About The Position

James River Equipment is hiring a full-time Service Advisor in New Bern, North Carolina. The role coordinates service work between customers, technicians, and parts staff, from authorizing repairs and providing estimates through job management, final inspection, and invoicing. The advisor keeps customers informed about job timing, completion dates, and any additional work identified during inspection or repair.

James River Equipment has operated since 1977 and has more than 50 authorized John Deere dealerships. The company describes its workplace as supportive, collaborative, and diverse, with opportunities for professional and leadership growth.

Requirements

• Provide exceptional customer service and handle a high volume of inquiries in person, by phone, and online.
• Use computer systems, including CDK or a similar work order system, and Microsoft Office, including Excel; learn new systems quickly.
• Follow up effectively and communicate well with technicians, parts staff, and customers.

Nice To Haves

• Previous experience in a service department is strongly preferred.

Responsibilities

• Complete customer service authorizations and identify repairs through communication with customers and technicians.
• Provide customers with cost estimates and quotes.
• Confirm that customers have sufficient credit for authorized work and arrange payment as needed.
• Communicate estimated job start times and completion dates, update customers on progress, and advise them of additional service work identified by technicians.
• Assign SPGs and estimated repair times to work order segments.
• Manage service jobs, approve technicians’ service reports, and perform final machine inspections.
• Invoice customers, including for warranty work, and review invoices with customers before closing work orders.

Benefits

• Competitive pay, negotiable based on experience.
• Extended health, dental, and vision insurance beginning on the first day of employment.
• Health savings account options.
• Flexible spending account options.
• Disability and life insurance.
• 401(k) with employer match and profit share after 90 days of employment.
• Annual tools and personal protective equipment allowance.
• Paid time off and paid holidays.
• Employee recognition rewards program.
• Opportunities to attend a yearly cruise for top performers.
• Opportunities for leadership and professional growth.
• Quarterly group outings and company events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed