Service Advisor

Sanco Equipment•Mankato, MN

About The Position

Sanco Equipment is seeking a motivated, customer-focused Service Advisor to join its Mankato, Minnesota team. The role serves as a primary contact for service customers and coordinates repair orders, appointments, equipment intake, estimates, timelines, and progress updates. The Service Advisor works with technicians, parts personnel, and service management to keep repairs moving, ensure work orders are accurate before invoicing, and build lasting customer relationships through outstanding service. The position offers a Monday–Friday schedule with no weekends and emphasizes work-life balance, training, and career development.

Requirements

Strong communication and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
A positive attitude, strong work ethic, and commitment to customer satisfaction.

Nice To Haves

Experience in a dealership, service department, or customer service environment.
Background in equipment, automotive, agricultural, or related industries.
Basic mechanical knowledge and understanding of repair processes.
Experience with dealership management or service software.

Responsibilities

Serve as the primary point of contact for service customers.
Open, manage, and close repair orders accurately and efficiently.
Communicate repair estimates, timelines, and updates to customers.
Coordinate with technicians, parts personnel, and service management to keep repairs moving.
Schedule service appointments and manage equipment intake.
Monitor repair progress and help resolve delays.
Ensure work orders are accurate and complete before invoicing.
Build lasting customer relationships through outstanding service.