Service Advisor

Lithia & Driveway • Honolulu, HI

5h • Onsite

About The Position

Honolulu Volkswagen is seeking a Service Advisor to join their team. This role involves greeting customers, identifying and resolving their vehicle concerns, communicating service needs, costs, and timelines, and ensuring customer satisfaction throughout the service process. The Service Advisor will also be responsible for writing repair orders, providing estimates, dispatching work to technicians, and processing payments.

Requirements

• Strong attention to detail
• Sense of urgency
• Excellent communication skills
• Ability to type efficiently to enter repair orders
• Mathematics skills for calculating service costs and counting change
• Basic computer skills
• Acceptable driving record
• Valid driver's license in your state of residence
• High School graduate or equivalent
• Must be 18 years or older

Responsibilities

• Greet customers in a friendly and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Communicate with customers about necessary services, costs, and completion times.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customers for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using the ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide accurate estimates that support an upfront pricing guarantee.
• Obtain approval to review findings of the multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain a clear understanding of services required and/or performed.
• Follow up with customers during repair/servicing of their vehicle to keep them informed of the status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payments for all services performed.
• Promptly and professionally deliver the vehicle to the customer upon completion of service.
• Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what will be provided.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED